Keynote
As president of Consultant Board, Inc., Mark Holmes assists organizations and
individuals in improving customer relations, while building a work community that
is conducive in benefitting employee relations, ultimately increasing teamwork,
communication, and positive relationships. He specializes in employee retention,
motivation, and performance, focusing on a multi-generational workforce.
Holmes began speaking professionally on leadership and teamwork at the age of
twenty-one. Since then, he has refined his speaking abilities to become a popular
keynote and convention speaker, addressing over 2,000 audiences nationwide.
Holmes’ contagious enthusiasm offers practical ideas that can be easily implemented
into the day-to-day work environment. His expertise on employee motivation and
organizational performance has influenced corporations and professional associations
in over 25 industries. Likewise the knowledge he distributes is of such value that
demand for his know-how as a consultant, coach, and expert trainer continues to grow.
As a consultant, author, and professional speaker, Holmes has guided companies from
across the nation to implement change, heightening their performance. His books,
The People Keeper and Wooing Customers Back,
in conjunction with appearances in hundreds of media including the Dallas Morning News,
The Chicago Tribune and over
150 radio stations in the U.S., Canada, and Puerto Rico have helped him build
rapport across industries. Recognized companies such as Bass Pro, Cisco Systems,
TETRA Technologies, and Chic-Fil-A have sought his expertise. The solutions Holmes
contributes to businesses have been exclusively covered in the media. His expertise
on the multi-generational workforce was recently featured on FOX Business Network.
Companies using Holmes’ direction have seen significant improvement in many areas and
skills. Holmes delivers an informative and valuable, yet entertaining presentation,
inspiring businesses to make changes, discovering impressive results they hadn’t
thought possible.
Keynote Address: Terrific Teamwork! Sensational Service!
How to excel as a team and deliver greater customer outcomes
Learn how to thrive as a team player in a multi-generational workforce and deliver
your greatest customer outcomes ever. Consultant and author Mark Holmes has
interviewed over two thousand employees and dissected more than 10,000 customer
experiences to bring you useful ideas and insights that can help you take service
and teamwork to the highest levels ever.
Breakout Session: How to Motivate and Influence Employee Performance
Any leader or manager will benefit from this highly energetic and insightful session.
One of Mark’s most popular talks, come hear how you can motive and influence your
associates to increase performance and work with a good attitude.
Breakout Session: What Customers Wish We Knew About Giving Great Service
Learn what it takes today to deliver service that not only meets your customers’
basic expectations, but creates enthusiastic loyalists. Discover the service sins
you want to avoid and the service secrets you’ll want everyone in your organization
to live by.